Thank you for shopping at sajdhaj.pk. We appreciate your trust and want you to have a smooth shopping experience. Because we sell hygiene-sensitive items, our return policy is structured to ensure safety, fairness, and quality.

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1. Eligibility for Returns & Exchanges

We accept returns or exchanges only in the following cases:

A. Wrong Item Received

You received a completely different product than what you ordered.

B. Damaged or Defective Product

If the item arrives broken, defective, or damaged during delivery.

C. Missing Items

If something is missing from your parcel.

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2. Items That Cannot Be Returned

Due to hygiene, safety, and product-sensitive nature, the following items cannot be returned or exchanged unless defective:

• Cosmetics (makeup, skincare, beauty items)

• Opened or used products

• Jewelry (earrings, necklaces, rings, bracelets) unless broken/damaged on arrival

• Hair accessories (bands, clips, scrunchies, pins) unless damaged

• Sale/discounted items (non-refundable unless defective)

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3. Return Conditions

To qualify for a return or exchange:

• You must notify us within 24–48 hours of receiving the order.

• The item must be unused, unworn, and in original packaging.

• You must share clear unboxing video/photos as proof (mandatory for claims).

• Products damaged after use or mishandling are not eligible.

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4. Refund Options

If your return request is approved, you may receive:

• Replacement product (preferred)

• Store credit

• Refund to bank account (only in special valid cases)

Refund method will be decided based on the nature of the issue.

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5. Return Shipping Costs

• If the product is defective, damaged, or we sent the wrong item — we cover the return shipping.

• If the return is due to customer preference (e.g., change of mind, didn’t like color/design)  return is not accepted due to product category restrictions.

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6. Order Cancellation

• Orders can be cancelled before shipment by contacting us immediately.

• Once the parcel is dispatched, cancellation is not possible.

• Repeated cancellation without reason may lead to account/order restrictions.

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7. Exchange Policy

We offer exchange only when:

• Size/variant is incorrect (only for eligible items)

• Product is damaged or wrong on delivery

Exchanges depend on stock availability.

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8. Non-Delivery or Returned Parcel

If your parcel is returned by the courier due to:

• Wrong/incomplete address

• Customer not available

• Phone switched off / unreachable

You may need to pay reshipping charges to get the parcel delivered again.

Customers who repeatedly reject COD parcels may be required to pay advance payment for future orders.

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9. Processing Time

Once we receive and inspect your return request:

• Approval/rejection: 1–3 working days

• Replacement dispatch: 2–4 working days

• Refund/store credit: 3–7 working days

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10. How to Request a Return

Contact us within 24–48 hours of receiving your order:

• WhatsApp: [your number]

• Email: [your email]
  Include:

1. Order number

2. Reason for return

3. Unboxing video/photos as proof

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11. Contact Us

For any return or refund inquiries, reach us at:

Email: thesajdhaj.pk@gmail.com
WhatsApp / Phone: +923219712345